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| Q. |
Am I buying products from Pronto? |
| A. |
We don't sell any products at Pronto, we're just here to help you find what you're looking for at the right price. If you have any questions or concerns about the item you purchased, please contact the store or manufacturer directly.
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| Q. |
I'm having trouble finding something - can you help? |
| A. |
It's a big world out there. Our index covers millions of products, so to help you find what you're looking for, here are some tips:
- Be specific. If you're looking for a particular model number or have a favorite brand, try including it in your search query to improve results.
- Olive paint or a jar of Olives? Khaki colored carpet or a pair of Khakis? Sometimes words can have multiple meanings, so try using a phrase that clearly indicates the kind of product you're looking for. Or, if your search has returned results from multiple categories, click on the best matching category listed on the left sidebar of your search results.
- Filters are your Friend. Try out the nifty filters that appear on the left sidebar of your search results. You can even select more than one - just click the "x" button next to it to remove it, or click "clear all" to go back to your original results.
- The tribe has spoken. Take the advice of the Pronto community. If you're not sure about what you want, try reading reviews listed in the "Ratings & Reviews" tabs or comparing the ratings for each product.
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| Q. |
Why do the store prices sometimes differ from what I saw listed on Pronto? |
| A. |
We do our best to have accurate prices, but sometimes a store will change its price before we've had a chance to update our database.
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| Q. |
How do you calculate tax and shipping costs? |
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Tax costs are calculated based on the zip code you entered during registration or in the zip code field. We'll also list the cost for standard ground shipping (when available), but we encourage you to check for additional restrictions that may apply. We regularly update our tax and shipping information, but if you notice any inaccuracies please
let us know.
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| Q. |
What does Total Price include? |
| A. |
To help you find the best deal, we estimate your Total Price by adding up the product's base price plus tax and shipping information (when available), as well as any store discount we have in our system.
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