Hsn.com Store Profile
162 reviews on pronto
Jul 15, 2008
i have purchased several items from hsn and have always received prompt service.l
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25 reviews from the web
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Jul 5, 2007
I purchased a pressure washer from them some months ago, having ordered from them before, and had no problems. Well -- that changed. The washer did a great job -- for about an hour. I turned it off for awhile, and came back out to use it again. About...Read full review...
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May 25, 2007
I started shopping with HSN many years ago and thought they were customer friendly, until I returned some shoddy merchandise and did not receive an order. HSN plays the blame game...blaming the customer and being unavailable or unreachable whenever...Read full review...
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Mar 30, 2007
Thank You For All The Goodies Over The years! I am an old HSN customer. Sometimes I just click it on to see the host because most of them been there for years and are truly a delight to watch while they sell their products. Many times there is...Read full review...
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Jan 4, 2007
I've picked up so many great items from HSN.com and they have been just outstanding. I believe my first purchase with them was a JVC DV camcorder -- their host do a terrific job of describing the product and answering viewers questions. The host appear...Read full review...
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Dec 19, 2006
Purchased a Multi-tool Rotary Cutter Item: 436-445. DID NOT WORK AT ALL!!!!!!!!!!!!! Not just my opinion, 99% of the reviews on their site said so as well. Should have checked the reviews first; was bamboozled by the demo. Showed the tool cutting glass...Read full review...
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Sep 25, 2006
HSN has POOR quality control! They treat their loyal customers OOORLY. No one cares about good service anymore. For a month, I've been trying to get a replacement for a tube of hand cream. The Double Latte moisturizing cream I bought grew black mold!...Read full review...
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Sep 16, 2006
HSN is the worst. I placed a jewelry order in my name had it shipped to my husband at our house in WY. My credit card info is from my secondary home in Calif. Since they said they could not verify that I live in WY even though they ask you if your ship...Read full review...
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Sep 6, 2006
HORRIBLE HORRIBLE experience with this company. They sent me the wrong product and spent hours on the phone basically telling me that they could do nothing about it. I have never written a review about anything and I seriously want to call the better...Read full review...
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Aug 9, 2006
My mother had been a loyal customer of both HSN and QVC. Unfortunately my mother recently passed away so we had to cancel her accounts at both of these stores as well as other store accounts. Every store account, including QVC, handled the cancellation...Read full review...
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May 31, 2006
I am very unhappy with HSN.com. They canceled my order without letting me know about it, plus when I sent out an email with a question to customer service instead of answering my question I have got a response - "call to customer service"!!! Why would...Read full review...
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Apr 7, 2006
I will NEVER shop at HSN again--I purchased a ProForm Treadmill in late February which was delivered to my home broken. Even though my account was charged immediately and they delivered the product within 10 days, when I tried to return the treadmill it..Read full review...
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Apr 3, 2006
Terrible service! Everything was fine until I tried to get my product fixed on their no questions asked- 100% coverage Protection Plan. Turns out 100% parts and labor doesn't include the rechargeable battery that came with my product (Roomba). The...Read full review...
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Mar 7, 2006
Ordered Bravetti Microwave convection oven on 2/12/06. Used it as microwave for a couple of days and then the turntable died. Using it with an inoperable turntable resulted in food burned in one section. According to the carton the oven weighs 25.2...Read full review...
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Feb 23, 2006
HSN IS DISGRACEFULLY UNCONSCIONABLE!My son is going through CHEMO.I had ordered a pricey beadspread,pillows and window treatments. i did not have the time to open the order immediately ( was traveling back and forth from NJ to TN )A few weeks later when..Read full review...
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Feb 9, 2006
Customer Service at HSN is sorely lacking. Customer Service supervisors are rude and not at all professional. Even when presented with clear evidence of error on their part, HSN will not take responsibility. It takes many, many phone calls to get any...Read full review...
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Jan 17, 2006
very poor customer service! Sales people hype everything, often misrepresent then customer service fails to stand behind the on-air description. Many of their products are definitely inferior and barely outlast the 30 days. But, you'd better not want...Read full review...
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Jan 15, 2006
On Nov 7 I ordered four different bedding items and received them on Nov 11. Was shocked to see that each item was shipped in different boxes, therefore, a shipping charge of $8.95-10.95 for each item. The shipping charge seemed unrelated to weight or...Read full review...
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Dec 30, 2005
I placed 5 orders on December 20th. ALL of my packages arrived on time for Christmas and in perfect condition. HSN.com continues to be one of my favorite places to shop. Simple, fast, decent prices and friendly customer service. A+. Thanks,...Read full review...
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Dec 27, 2005
I have had so many problems here I wouldn't have time to list them all. Orders incomplete, wrong items received, items never delivered, things broken, credit cards held hostage for over a month, phone calls asking about orders placed months ago. A family.Read full review...
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Dec 22, 2005
Incredibly poor service. I placed an order on 12/2, kept my eye on the tracking link, no information available. Called customer service, they told me I needed to contact UPS. Contacted UPS, they had not received the shipment yet from HSN. Called customer.Read full review...
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Dec 12, 2005
HORRIBLE! I was told shipment was in process and will be delivered around 12/11. On 12/12, I was told it has not been processed and no guarantee for Xmas. In fact, no way for Xmas. The supervisor says I cannot cancel my order unless it is within 24...Read full review...
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Dec 5, 2005
I have shopped HSN for about 10 years now. My experiences with them have been fine. Once, about 5 years ago, I ordered a pair of earrings which I never received. When I called customer service they said they had been sent out sometime ago. Bottom...Read full review...
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Dec 2, 2005
HSN don't really stand behind their products. I bought Ultrex II pans, and the lids fell apart in the first year. When I called HSN, I was told they had nothing to do with it...call the manufacturer. I eventually got through to the manufacturer, after...Read full review...
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Nov 27, 2005
I have been ordering from HSN for awhile now, everything from jewelry, cookware, small appliances, to everyday home items and musical instruments. I have never had a problem receiving an item, it has always arrived earlier than expected and in excellent..Read full review...
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Nov 19, 2005
Shop anywhere but with HSN. This company is not accountable for their mistakes. It is now clear to me why QVC reigns supreme over HSN. My first and LAST purchase with this company was for a ProForm GL 35 bike. HSN began this ghastly experience by billing.Read full review...