Lillianvernon.com Store Profile
33 reviews on pronto
25 reviews from the web
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May 3, 2007
The customer service at lillian vernon is horrible! They charged my credit card an extra time and claimed it was because they charge for items as they ship out. I stated to them that I understood items were charged for as they were shipped but that I had.Read full review...
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Feb 18, 2007
I ordered a product from Lillian Vernon on November 25, 2006. It is now February 18, 2007 and the product still has not arrived. Customer service is poor. I was still being told a couple of days before Christmas that the product would arrive by...Read full review...
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Dec 20, 2006
I ordered a personalized Xmas ornament on NOVEMBER 3. The website said it could be 4 weeks to receive it. It is now December 20th. My first 2 emails went unanswered. When I called I was told that this item was outsourced, there is a delay, but they...Read full review...
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Dec 11, 2006
Products are not what they are advertised to be. I order the Teen Titan Dress up trunk for my nephew and son. What I got was a small 8 X 10 box. NOT EVEN CLOSE TO THE PICTURE. The picture on the web shows a trunk that opens from the top. This was...Read full review...
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Nov 20, 2006
I had a couple of bad experiences with Lillian Vernon Online last Christmas. Not only is their website difficult to navigate but it seems their items are always on backorder (not what you want to hear at Christmas). I ordered a few things with the...Read full review...
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Sep 13, 2006
OK, let me fess up here. I'm a woman, yes. I like to shop. I make compulsive purchases. There I said it!! So, since I have this tendency, as do many of you out there, I also receive many a catalog. One of those just happens to be from Lillian...Read full review...
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Aug 4, 2006
I took advantage of the free shipping on large orders last year by doing a bulk of Christmas shopping through Lillian Vernon. Never again. When my other orders that were placed much later arrived first, I called about my order status and was told...Read full review...
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Mar 25, 2006
I’ve been on a search for the perfect handbag since late last year. For a long while, I was convinced that it had to be red – deep red, leather or leather-like, plain, with just a touch of urban sass. It needs to be big, but not too big,...Read full review...
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Jan 26, 2006
Lillian Vernon Online Order. I had 2 orders come in recently from Lillian Vernon. I ordered duffel bads (monogrammed) in different colors for each of my 5 kids. They had a 15% discount coupon on my catalog which I used, and sent me another one which I...Read full review...
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Jan 7, 2006
Warning: BEWARE of their BAD BUSINESS PRACTICES: this company is awful! I placed an order, received email confirmation but it NEVER arrived. I had guarantee by x-mas, confirmed via email, but they VOIDED the order instead of shipping!!!! This was kid's...Read full review...
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Dec 31, 2005
Placed order in ample time to get Santa gift for Christmas. Received email stating complete order shipped, charged my credit card for complete order and then when on Christmas eve I opened the box, one of the important gifts was circled in pencil and...Read full review...
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Dec 29, 2005
The Online store is awful! They back ordered my Christmas gifts and did not bother to let me know. My nieces had nothing to open from me on Christmas morning. I emailed them to alert them to the mistake and this was the response I got: "thank you...Read full review...
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Dec 24, 2005
I bought an item on 11/27, more than 2 weeks before the Christmas cutoff. It is now Christmas Eve and I have no present for my niece. The website says it is "pending and has not shipped but that I can expect it by 12/15", apparently NoT! I called...Read full review...
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Dec 24, 2005
BUYER BEWARE! Read the 2003 review and I am amazed. Unfortunately this company is now a holiday shopper's worst nightmare. I placed my Christmas order for six items online November 24. Given a delivery date of "no later" than December 15. One...Read full review...
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Dec 19, 2005
Do not order from Lillian Vernon around Christmas time. I placed my order on 11/29/05. Today it is 12/19/05 and I still have not received my items. I ordered many of my kid's toys from them and I am afraid they will not arrive. They do not track...Read full review...
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Dec 14, 2005
i should have read these horrible reviews first and i NEVER would have ordered from this company. i ordered a personalized tote bag on november 20th and i'm still waiting for it to arrive on december 14th. two weeks went by and the order status said it...Read full review...
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Dec 5, 2005
Terrible systems over there. Received a gift in the mail...with no card or info who it was from. No invoice, no order #....just a box and the gift. I called Lillian Vernon to find out who it was from (so I could thank them) and they could not figure it...Read full review...
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Dec 5, 2005
Placed an order online order that totaled $176, out of that two of the items were suppose to be 2 for $29.99. I am charged $34.98 each. There online did not reflect this even though they say it in the catalog. They were never ever able to correct this...Read full review...
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Dec 1, 2005
What a nightmare ordering from Lillian Vernon online! I wish I had never seen their cute little items at such great prices, because I have been repeatedly disappointed by their products and most of all, their poor customer service. I placed an order...Read full review...
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Oct 17, 2005
I ordered 2 items on 20 Sep 2005 through the website. I received an email stating it had shipped 24 Sep 05. Website order information stated I would received the order no later than 8 Oct. I emailed CS on 9 Oct 05. I followed up with a call on the 11...Read full review...
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Oct 9, 2005
Horrible, Horrible, Horrible. I placed an order last Tuesday, realized immediately afterward that it was a mistake, and that the promised item would probably not get here in time for my dd's Halloween party. (I have heard about the slow seasonal...Read full review...
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Jul 17, 2005
I've been a devoted Lillian Vernon shopper going on 5 years now. I've alway gotten my items in timely manner and all of my purchases have been nothing but the finest quality. I've just been reading where so many people have had some not so pleasant...Read full review...
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Apr 13, 2005
I ordered some items over Christmas (many weeks prior to Christmas) and failed to get them in a timely fashion. I justified that as being the wrong time of year to complain about shipping. I recently placed an order for 2 items listed as 'in stock'...Read full review...
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Feb 24, 2005
Ordered 32 topiaries for Christmas party centerpieces. Delivery was very prompt and accurate. Centerpieces were lovely. This was for a catering job and the compliments were abundant. Each was in its own box which is great for storage for next holiday...Read full review...
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Jan 28, 2005
I ordered items three weeks before Christmas, with a guarantee of arrival by Christmas Eve. When I had not received my shipment by the 21st, I emailed and called to try to find out where my gifts were. I made five attempts to find my items. Each time...Read full review...