To be truly successful and innovative, businesspeople must learn the art of Positively Outrageous Service (POS)--doing the unexpected and giving the customer more than he or she could hope for.
Don''t ever search for hidden customer service phone numbers again! Save hours by cutting through to a human operator!. Did you notice that it is hart to find customer service phone numbe...
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A grass-roots approach to implementing a client link or nexus in customer service, eventually turning customers into repeat clients. Part of Merritt's Taking Control Series.
"Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where ""magnetic service"" comes...
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The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differentl...
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10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creatin...
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A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erased8212;which makes your cus...
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The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) f...
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CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providi...
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Buy The Big Book of People Skills Games by Edward E. Scannell in Paperback for the low price of 18.71. Find this product in Business & Economics > Business Communication - General.
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's t...
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service ...
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Reaching the Interactive Customer provides critical information for business professionals who want to understand a 'connected world', linking businesses, customers, and service providers...
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This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative ...
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Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in t...
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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particul...
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The market-leader, Customer Service: A Practical Approach,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellen...
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Buy Remarkable Service by Culinary Institute of America in Paperback for the low price of 19.13. Find this product in Business & Economics > Industries - Hospitality, Travel & Tourism.
Aftersales Management explores in detail the immense amount of money wasted in the retail industry every year on badly managed after sales processes, and looks at how to precent this happ...
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This is an individual chapter of Theory of Constraints Handbook. The purposes of this chapter are to provide the when to and how to guide for analyzing the problems and designing practica...
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Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. Inste...
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"You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it co...
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Hauptbeschreibung This unique book considers the concept of quality as it relates to the provision of dental care. For the author's purposes, quality is defined in relation to the proces...
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Preview available at main Seminars On DVD website, but be sure to purchase on Amazon for best pricing. It's not enough anymore to just serve customers. Every professional and each organi...
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How to Offer 5-Star? Customer Service in Your Club reviews how a high-end hotel health club & spa flawlessly provides customer service and how health/fitness clubs can implement similar s...
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