Vitacost.com Store Profile
3 reviews on pronto
May 11, 2008
Great prices, but TERRIBLE Customer service. They are rude and lie about shipping. Everything I ordered said it was in stock and ready to ship. Took 5 phone calls to finally get the few items that they did actually have in stock shipped out. I'm looking for somewhere else to shop,
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25 reviews from the web
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Jul 10, 2007
Many red flags were raised in my experience with NSI products. I understand Vitacost and NSI are connected (or NSI is Vitacost's own brand). NSI had conflicting online information for its Cod Liver Oil stating totally different amts. of DHA in its...Read full review...
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Jul 5, 2007
My first time shopping at VitaCost, they quoted me $7.55 in shipping at the final "pay" page, and then my e-mail confirmation listed a whopping $15.09 for shipping three very small items. When I called to complain, they said that UPS charged more...Read full review...
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Jun 27, 2007
I have been dealing with vitacost.com for years. Their website, selection, prices and service can't be beat. I am a customer for life...Read full review...
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Jun 26, 2007
Great selection of Garden of Life, New Chapter, Jason Naturals and other excellent brands of vitamins and skin products I use. I estimate I am saving about $2,000 per year versus buying at Whole Foods and other local retail stores. My packages arrive...Read full review...
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Jun 20, 2007
What a great experience it was to order from Vitacost. A friend had told me about it when I told him I was looking at refilling my vitamins. So I went and looked through his catalog he got in the mail, and then called in my order. The ordering process...Read full review...
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May 31, 2007
Excellent selection of the best quality vitamins, herbs and organic foods I buy at 50% less cost than Whole Foods, GNC and other stores. These brands include New Chapter, Twinlab, Nature's Way, Nordic Naturals and others. I also like the fact they have...Read full review...
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May 24, 2007
Here is a company that sells your credit card or bank information, without you knowing, to anyone willing to pay for it. I purchased Vitacost vitamin products due to price. To my surprise I was nailed months later with a $14.95 credit card charge...Read full review...
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Apr 11, 2007
Ordered on 3/9/07 (showed "in stock"). Still hasn't shipped as of 4/10/07. The estimated ship date keeps moving back. I don't have any confidence that the order will ever...Read full review...
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Apr 9, 2007
I too had the bad experience described by other Vitacost shoppers. When I was checking out I was told that my order qualified for free shipping and that I could get more details by clicking on a side link. It turned out that eventhough I only read the...Read full review...
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Mar 26, 2007
Utterly disgusted. We ordered a jar of shark cartilage at $16.38, a great price. But when the order arrived, we discovered the box contained, with the invoice that confirmed we had ordered shark cartilage, nothing but a cheap, junky bar of "Bee & Flower..Read full review...
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Mar 7, 2007
Excellent company with great prices that can't be beat. On one occasion I had a problem with a product (flaxseed oil which was spoiled.) I called customer service, they paid for the return postage and credited my account right away. They frequently...Read full review...
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Feb 23, 2007
I needed to purchase some new vitamins, Garden of Life Living Multi Optimal for Women, which are a bit pricey. I searched the net to find the lowest price, which turned out to be at Vitacost.com I decided to give them a try...Read full review...
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Feb 5, 2007
I am a long time customer and they are in danger of losing my business! What the **** are they doing shilling for these ripoff companies. Deceptive Free Shipping and $10 Discount coupons Do they really need the kickbacks from these sleazy companies...Read full review...
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Dec 16, 2006
Vitacost.com takes FOREVER to ship a product. I waited almost 2 1/2 weeks to receive an order from them. I'll spend more money in a store to have it instead of waiting for them to package and delivery any...Read full review...
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Dec 15, 2006
I placed a $350 order with Vitacost.com. After 10 days I checked my order status online and saw that it had not been shipped. I rang Vitacost but the customer service person said that she could not help me and that I should phone at another time. I...Read full review...
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Dec 1, 2006
On 20 June 2006 I placed order with vitacost.com. When I received the order, I immediately contacted them informing them they had sent the wrong merchandise. I ordered Atkins Morning Start Bars, but I received Atkins Advantage Morning Bars which...Read full review...
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Nov 13, 2006
I liked the prices, shipping was good, and the products appear to be of good quality. However, Vitacost shares your financial information with partner vendors. Be warned to check your financial statements VERY carefully for reoccuring monthly charges...Read full review...
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Oct 8, 2006
I ordered over $100 worth of vitamins/supplements online after getting a flyer offering me 5% off my order by using a coupon code at checkout. While shopping, there was an online advertising banner offering an "extra 5% off" if I bought a Dr. Weill...Read full review...
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Sep 17, 2006
I've been ordering from them for years; never a problem. Orders ship quickly, I usually get them right away. Thumbs...Read full review...
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Sep 15, 2006
Pros: nice selection, nice prices, nice service Cons: none Bottom line: They are a great alternative for vitamin shopping. Go through Ebats.com and get a 6% rebate. A few weeks ago, I was looking for a supplement to help me lower my cholesterol...Read full review...
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Aug 26, 2006
I have been ordering for several years from Vitacost. Until recently, I had only ordered brands with which I was familiar such as TwinLabs, Enzymatic Therapy, and Source Naturals. I decided to try Vitacost's own brand, Nutraceutical Sciences Institute,...Read full review...
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Aug 25, 2006
The Vitacost.com web site shows that my order was sent and my credit card has been charged, yet I have received nothing!!! I ordered items and two weeks later I had to call only to find out that they could did not ship anything. Customer service was...Read full review...
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Aug 14, 2006
It has probably the lowest price and the shipping cost. The items were packed in less than 24 hours as promised. International delivery (UPS world wide express) takes only 3 days (ordered Friday and received Monday) to ship from Florida, USA to Hong...Read full review...
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Mar 20, 2006
Before using these folks, check out the better business bureau website, chose Florida, and look at their record. First these guys ship me an incorrect bottle in my order, they don't answer my email, then they send me a customer satisfaction survey...Read full review...
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Mar 10, 2006
I've purchased products from Vitacost.com a couple of times and both times I had a good experience. The pricing is usually very good (and there is always a 5% off coupon out there if you search for it on Google). The delivery was prompt. I stopped...Read full review...