Westelm.com Store Profile
6 reviews on pronto
13 reviews from the web
User Rating:
Jun 28, 2007
I bought a $900 sofa from West Elm last October, and about a month ago, it started making weird, bad sounding crunching noises when I sat down on it. It progressively got worse, until a couple weeks ago, when something seriously went wrong, and the...Read full review...
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Jan 29, 2007
At first glance, West Elm looks great and reasonably priced. But then I started shopping around and realized the quality is not great and the price is only good on certain items. If you factor in all the delivery charges, the prices are terrible...Read full review...
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Nov 3, 2006
Delivery was very fast, BUT due to a website glitch they sent 2 extra items and charged me for them even though I had deleted them from the shopping cart. It did not show up on the order verification, but showed up when I got the package. I tried to...Read full review...
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Sep 5, 2006
West Elm has good looking furniture and accessories. Think Ikea but a bit more sophisticated and solid wood. Still not heirloom pieces or anything... Unfortunately, I have had TWO bad experiences with West Elm. West Elm's customer service is the...Read full review...
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May 31, 2006
We purchased a "cube" cut-out cabinet in a dark stain. Extremely fast delivery, very securely packed (nothing was damaged or scratched), high quality woods, espresso wood stain is beautiful, and you can't beat the prices for the quality. Our West Elm...Read full review...
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Apr 17, 2006
Let me start off by saying that I'm an interior designer at heart -- a funky, eccentric designer. I can't stand white walls, and the vast majority of my rooms have themes (most themes don't match). I feel it gives my home a very eclectic and fun...Read full review...
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Oct 9, 2005
Moved into a new apartment and needed to furnish it. The local drug and computer stores had plates, utensils, chairs and tables but I needed to impress some chicks. I asked my sister to furnish it and she decorated my apartment through West Elm. Got...Read full review...
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Feb 23, 2005
The shopping experience was fine, helpful staff, the furniture looks good and the delivery time was quick. Now what happens when you get it: the furniture assembly is not always very clear, If you're attempting to put certain items together by...Read full review...
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Oct 28, 2004
The bed frames have a serious design flaw and break 100% of the time. They look nice though... Check this link for more info:...Read full review...
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Oct 7, 2004
I've purchased a few things from west elm. I bought a couch, and it is terrible. My friends & I all joke about it, since it's just that bad. It's OK to lie down on as it's basically a day bed. but, it was sold as a "sofa" and it is the worst "sofa"...Read full review...
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Sep 17, 2004
I've only made one purchase -- a coffee table -- but if it is representative of West Elm's quality control, stay away! The piece required assembly, something I'm accustomed to from many an IKEA purchase. But while IKEA pieces usually provoke a few...Read full review...
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Sep 14, 2004
This is a great store. We had a few problems with the contracted shipping company and West Elm compensated us right away. The items are beautiful and affordable...Read full review...
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Apr 27, 2004
West Elm is the funky, modern alternative to Pottery Barn. They offer stylish, modern furniture and accessories for reasonable prices. While most of the furniture isn't investment quality, it would be great for a first apartment, first home or other...Read full review...