Zzounds.com Store Profile
No users have reviewed this store yet.
25 reviews from the web
User Rating:
Apr 29, 2007
Terrific. Great prices, very helpful customer service. Respond to inquiries - great prices. Bought a blemished item - excellent shape - handled problem expertly - would buy (and will buy)...Read full review...
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Apr 21, 2007
A few minutes after placing a ~$500 order, I tried to cancel the order over the phone. Even though it had not been processed yet, I was told that it could not be stopped and my only option was to refuse delivery. Subsequently, I was charged nearly $40...Read full review...
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May 12, 2006
ZZound promises great shipping rates but refuses to follow through. We were told that they were going to ship a Yamaha YDP223 digital piano to me for a set price, but when it came to doing it, they dropped the ball. We had many calls unreturned, empty...Read full review...
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Oct 4, 2005
zZounds has this guarantee that they will "Beat" any advertised price. Well, I found a better price on an amp and contacted them about it by their 'Spy' challenge e-mail system. They wrote back and said: "It's unusual but we can't beat or match this...Read full review...
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Sep 26, 2005
I placed a small order with zzounds for some cables that Musician's Friend didn't have in stock. Since I live in New Jersey, where zzounds is located, delivery was amazingly fast...Read full review...
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Apr 13, 2005
Personally i would order from zZound again due in part to their fast and efficient order procedures, not to mention the no-sales tax part (except New Jersey folks) which really does add up after a few bucks; i had placed an order over the weekend and...Read full review...
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Mar 12, 2005
Beware- Specs in the manual differed from the specs on the web site and part was missing. Promised they'd send it but never...Read full review...
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Mar 5, 2005
I had a horrible experience trying to order over $3000 worth of equipment. The on-line data was incorrect with regard to shipping and stock status. The phone sales person who tried to rectify that ended up sending the wrong package to my house. I never...Read full review...
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Feb 22, 2005
Terrible store, canceled order, "manager" was less than helpful. I will never deal with these people again. Don't waste your...Read full review...
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Feb 12, 2005
This store is ridiculous. A guitar I ordered was missing a part, so I called them up to request it and have it shipped to me. So what do they do? They send me ANOTHER GUITAR?! That one STILL doesn't have it. So instead of getting it repaired they...Read full review...
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Feb 5, 2005
I would never buy from this store again. Customer Service was awful. Website is too hard to navigate. Product was highly priced, and they didnt want to cancel my order when I saw other retailers with lower...Read full review...
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Jan 11, 2005
Horrible Customer Service. I ordered an item that was listed as "ships today!". Unfortunately they have a wacky credit charge system and after 3 days of hasteling with my credit card company and zzounds.com, the order still hasn't been filled. So...Read full review...
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Sep 10, 2004
I called zZounds.com seeking advice on a monaural microphone I'd read about online. The employee was very patient and helpful, pointing out that I could get a much better quality stereo mike (and one that he, also a musician, used himself) for about...Read full review...
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Mar 30, 2004
I ordered a Casio electronic keyboard with AC adapter, a stand for the keyboard, and a set of headphones. I opted for free shipping, and everything arrived, precisely as ordered and in perfect condition, two days later. I couldn't have been more...Read full review...
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Feb 25, 2004
Don't order anything from zzounds! I had the worst customer service experience of my life with them - they sent the wrong piano bench, which I had to send back twice. Then it took me 1 full month to get my piano because of mistakes with the address and...Read full review...
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Aug 26, 2003
I own a recording studio in New York city. I am always bargain hunting for new gear and zZounds has...Read full review...
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Feb 8, 2003
I ordered a Washburn D11 guitar, Antique Natural with hard case,(the Antique Natural is dark wood the natural is light).I received a case with a broken handle and the wrong model guitar. Now the zZounds website shows a D11 Natural photo for a D11 Antique.Read full review...
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Dec 19, 2002
I ordered a Roland digital piano with stand and bench for my daughter IN STOCK AND SHIPPED IN TIME FOR XMAS... NOT!!! Only the piano was shipped on time. I am still waiting for the stand. Even though the web site indicated the stand and piano were both...Read full review...
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Dec 5, 2002
I emailed and called to cancel my order within 1 hour of placing it and was told - "our system is down, I cannot cancel this order, call back in an hour." She wouldn't take my order number down on a piece of paper for when their system came back up." I...Read full review...
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Sep 30, 2002
Like many Internet retailers, this one falls short of promises. The "price spy" thing is bogus. The salespeople won't give you a lower price over the phone, even if you give the URL of another retailer with the lower price. Sweetwater and MF will give...Read full review...
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Sep 30, 2002
I love using Zzounds for research and information, but their service leaves a lot to be desired. I purchased from them a keyboard on which they were going to match the price, and only found out when it arrived that they had charged my credit card for...Read full review...
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Jun 7, 2002
I recently started playing the guitar, and went shopping - both at retailers and online - for a decent guitar to start on. I found the major online merchants (Zzounds, musiciansfriend, and SamAsh) to be much cheaper than the local stores. This was due..Read full review...
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Jan 30, 2002
Shopping at zZounds was a very disappointing experience. Expensive prices, bad billing practices, not stocking items, etc.Read full review...
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Jan 29, 2002
I've purchased seven or eight items from Zzounds.com (for my very small home recording studio). I've been satisfied with their website, customer service and prices.Read full review...
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Oct 24, 2001
Have ordered several times from ZZounds as I am an active guitarist and have a small home studio. The zzounds website is probably the best of all the websites for discount music stores including musiciansfriend.com and americanmusicsupply.com. All are..Read full review...